Cvent manages events for over 25,000 organizations—including half the Fortune 500. But scaling international payments became a profitability problem.
Their previous payment processor charged so much that Cvent had to absorb the fees themselves. That meant they couldn’t afford to offer credit card payments globally. Every international customer who asked for cards was a revenue trade-off: either turn down the payment method, or turn down the margin.
In 2025, Cvent solved it by connecting Flywire directly into their Oracle EBS system through Workato—automating their entire invoice-to-cash workflow. The result: roughly 70% lower credit card surcharge costs, faster cash collection, and one less vendor to maintain.
The Setup: Oracle EBS + Workato + Flywire
Cvent’s integration works in three moves: Oracle EBS generates invoices, Workato orchestrates the workflow, Flywire handles payments across 240+ countries in 140+ local currencies. Payment receipts auto-apply back to Oracle EBS.
The effect is simple: no manual reconciliation between payment provider and accounting system. No lost time matching transactions. Finance and engineering both get freed up.
How the math works
Before, Cvent absorbed the full cost of processing credit card transactions itself — which forced it to cap transaction sizes and approve card payments on a case-by-case basis.
After Flywire: Cvent uses compliant surcharging to pass processing fees to customers where regulations allow. Where regulations permit, Flywire’s surcharging feature lets Cvent share those fees with the customer, cutting Cvent’s surcharge costs by roughly 70% compared to its previous provider.
“With Flywire, we were able to open up credit card options across the globe,” said Neetu Seereddy, Director of IT Financial Systems at Cvent. “Flywire doesn’t end the journey post migration. We have a great partnership and ongoing regular support, including ongoing enhancements. It’s a 5 out of 5 rating.”
What this means for your payment strategy
Global SaaS companies face the same choice Cvent did: either limit payment options to protect margins, or consolidate your infrastructure to expand them both.
The difference between a profitable global payment setup and a bottleneck usually comes down to three things:
- Integration tightness. If your payment provider doesn’t auto-apply receipts to your accounting system, you’re paying someone’s salary to reconcile transactions daily. Tight integrations eliminate that.
- Fee surcharging capability. If you can’t pass payment fees to customers where regulations allow, you’re voluntarily absorbing costs. Cvent cut its surcharge costs roughly 70% this way versus its previous provider.
- Geographic reach. If your provider has regional processing capabilities, you get better FX rates and lower fees per market. Cvent’s access to 1,200+ payment methods across 240+ countries meant every customer could pay locally.
Cvent’s outcome: integrated infrastructure, lower costs, faster collections. That’s the blueprint.
Read the full case study: How Cvent Integrates Flywire with Oracle EBS to Ease Global B2B Payments
Invoiced by Flywire is Flywire’s accounts receivable automation platform, acquired by Flywire in 2024. Together they form a single invoice-to-cash solution: Invoiced by Flywire handles invoice delivery, collections workflows, and payment posting, while Flywire’s global payment network handles cross-border collection, currency conversion, and ERP reconciliation. The Flywire payments platform Cvent used in this story is the same infrastructure embedded in Invoiced by Flywire’s invoice-to-cash solution.
