Invoiced is different from most companies when it comes to how we sell software. Our goal is to build high performance, reliable and secure software with transparent and fair pricing. To do this, we rely on a slightly different sales model. Here's what makes it different:
We're here to help at any time, so please contact us.
Yes, you can sign up for a free Invoiced for at least 90 days before purchase, allowing you to see and use Invoiced software before you proceed with a purchase. Until you activate your account by purchasing, your Invoiced account will not be able to send invoices or process payments.
To sign up for an evaluation account, simply go to Sign Up. Then follow the steps:
If you can't find your activation email in your inbox, please check your spam folder first. If you have any troubles with accessing your account please get in touch with our Support team so they can assist.
All evaluation accounts include access to our technical support resources.
To activate your commercial license at any time for your free account, you will simply click the Activate button in your account and follow the instructions.
Invoiced is a fully hosted Software as a Service (SaaS) application. We do not distribute any software for installation on customer servers.
As a SaaS business model, we have built an application that allows our customers to avoid the large initial investment in IT infrastructure and the day-to-day responsibility of maintaining that infrastructure. This allows for faster deployment times, speeding up time-to-value.
Invoiced customers all share the same provider infrastructure, which centralizes and automates administration and updates as they are released. Invoiced provides enterprise grade security and reliability, with built-in disaster recovery and encryption to ensure your data is protected. In addition, Invoiced provides customization capabilities to meet specific needs, and instant scalability allows you to increase or decrease the number of users over time, giving you the flexibility you need to scale your business.
You can purchase Invoiced at any time via your Invoiced account executive or by clicking the Activate button in your Invoiced account.
Current pricing information is available from your Invoiced account executive.
Invoiced offers instructor-led training courses called the Training & Services program. Each course is delivered in our virtual classroom privately for each customer. Please contact your Invoiced account executive for futher details.
We do not offer any discounts. Our goal is make an awesome application available at the best price, and to treat every customer equally. We strive to offer the best price on our quotes provided to all customers.
Invoiced does offer reseller discounts. Discounts are only offered to official Invoiced reseller partners. For information about our partner program, please contact our Invoiced partner team.
With Invoiced's current price structure, we are unable to make any changes to our Terms of Service Agreement. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining a standard Terms of Service Agreement with all of our customers allows us to focus our resources on meeting our obligations under these agreements, and delivering a great service to you. Please also keep in mind that our Terms of Service Agreement has been very carefully authored to be fair to both you and us.
There may be some issues that are not covered here or on the rest of this page. If so, please feel free to contact your Invoiced account executive.
Invoiced lists a small number of our customers on our website as examples of organizations using our software. All other disclosures about our customers (customer testimonials, case studies, etc.) are done so only after collaborating with and obtaining permission from our customers.
If you don't want us to mention your company name at all, just contact your Invoiced account executive and we'll add you to our list of companies requesting not to be party to any disclosures or forms of publicity (including our customer lists on our website).
Our objective is to provide a simpleTerms of Service Agreement that is fair to both you and us. We are regularly improving our terms of service, primarily for your benefit. As you can imagine, it would be administratively difficult, and expensive, to have several thousand customers operating on multiple versions of our Terms of Service Agreement. It would be equally difficult and expensive to get agreement from multiple customers before updating our Terms of Service Agreement. We do therefore need the ability to update ourTerms of Service Agreement at any time. Clearly, it would not be in our interests to introduce onerous new terms, as we would not risk negative feedback from the very customers whose business we value.
We do need to retain the right to increase prices at our discretion, but we would never force a price increase on a customer. We are continually improving the application, including adding new features, levels of service, security, etc. However, you are protected because no price increase takes place until the end of the then current Billing Period. All price increases are notified to the Billing Administrators in your account. This means that you have the option to cancel your Contract before the end of the then current Billing Period if you do not accept the price changes. We believe that this is a fair and practical solution.
We take system performance and security very seriously. If we suspect that an individual customer may be acting in a way that compromises performance or security for other users we need to be able to act quickly. However, we do commit to only exercising this right to the minimum extent reasonably necessary to prevent a threat to our service.
We do this so that we can help you benchmark your performance against their peers. All aggregate data is anonymized.
Customers may request a change of jurisdiction to Delaware in the United States. To do this, please contact your Invoiced account executive and we will add a note to the Notes section of your Order Form specifying the change of jurisdiction.
Signed orders can be placed via your Invoiced account executive. The order consists of an Order Form containing details of the Edition and number of users that you will be purchasing, plus any services and add-ons. The Order Form contains a link to our Terms of Service Agreement Agreement online. Once we receive your signed order and your account has been activated, an invoice will be sent via email and will be available online in your account. You can add credit card or bank debit details to the Billing section of your account. We also permit in some cases payment by direct bank transfer or check.
Account activation will be available on the start date of your order.
Online orders can be placed via the secure online Activate section of your Invoiced account or with a purchase link provided by an Invoiced representative. Once that is done, an invoice will be sent via email and will be available online in your account. You can add payment information on the purchase page.
Account activation will be immediate.
Requesting an obligation-free quote is easy! Just contact your Invoiced account executive for pricing.
You can pay an outstanding invoice by adding credit card or bank debit details to the Billing section of your account. You can also pay by direct bank transfer and check. You can find bank payment details on your invoice.
Before signing an order form, please let your Account Executive know if you need a PO number referenced to update your order form and invoice. The PO number will appear on your order form and invoice. The invoice will be available online in your account.
Invoiced is happy to reference a PO number on an order form or invoice for your internal tracking and record keeping. However, we do not accept purchase orders as form of payment nor the terms and conditions commonly associated with purchase orders. Your account is activated while payment is being arranged, but the invoice must be paid within our payment terms. We are able to keep our prices low by offering a standard Terms of Service Agreement to all our customers and do not offer commercial credit.
Our payment terms, which are generally AutoPay or NET 30, will be specified on your order. Details can be found on the first page of each invoice. If payment is not received within the time for payment, your account will be suspended pending payment after 15 days of non-payment.
In order to keep our processes as simple as possible, and our pricing as low as possible, the only currency that we use is US Dollars (USD). We do not issue quotes or invoices in other currencies.
Invoiced is a United States-based company. As such, Invoiced must collect sales tax from all United States based customers in states in which we have sales tax nexus.
Invoiced accepts the following payment methods:
Credit card* via the Billing section of your Invoiced account and when viewing invoices online.
Bank transfer, which can take up to 7 business days to clear through our banking facilities.
Check, by mailing a check to our check lockbox address provided on our invoice. Check will be the slowest form of payment to use because the check has to go through the mail and be scanned by our lockbox facilities.
Invoiced's payment terms are generally AutoPay or NET 30 depending upon the details of your order. We will activate your account prior to receipts of payment, but if payment is not received within 30 days your account will be suspended after 15 days of non-payment.
* Credit card and bank debit is the only acceptable form of payment for monthly Invoiced subscriptions.
If you have any outstanding invoices in your account please contact our Finance team as soon as possible to avoid any interruptions to your service. You can pay an outstanding invoice by credit card, by bank transfer, or any other payment method we accept. You can find complete payment details on the invoice and when viewing the invoice online
If you have the Credit Card selected as your payment method we collect the payments automatically for each transaction. If you have any outstanding invoices it means that your card was declined and you do one of the following:
Once this is completed please get in touch with our Finance team so they can process the outstanding payments again.
If you have Bank transfer selected as your payment method and you know that the payment has already been made at your end, please send your bank's payment confirmation to our Finance team so they could update our records. Once the payments are received the team will mark the outstanding invoices as paid.
You can check the status of each of your invoices at any time in the Billing section of your Invoiced account.
Only European bank accounts issue IBANs. The SWIFT number and the bank account number that we provide in the invoice will be sufficient for our bank to identify your payment.
If you use the online order process, your account will be activated immediately.
If you use the manual order process through our sales team, you will receive an email on your order start date once the account has been activated.
Invoiced does not provide refunds, however, you can cancel your subscription at any time.
You can cancel your subscription at any time.
To cancel your Invoiced account, please go to the Billing section of your Invoiced account and click the Cancel button to start the process.
Please note: The Invoiced subscription will be terminated immediately after submitting the online request and you will not be invoiced again. No credit is offered for canceling an account prior to the end of a billing cycle. You will retain access to your Invoiced account for the duration of the Billing Period.
Yes, Invoiced will collect US state sales tax for customers that do qualify for sales tax when purchasing our product.
If you believe that your purchase of Invoiced is tax-exempt, then you may provide us with a Sales Tax Exemption Certificate and we will mark your account as tax-exempt.
US sales tax is calculated for the entity that is purchasing the services. In this case the reseller is the entity being billed and paying sales tax.
If you have determined that your purchase of Invoiced is not taxable, then you may provide us with a Resale Certificate and we will mark your account as tax-exempt. The reseller is responsible for collecting the sales tax from the end user.
Sales tax is payable based on the location of the customer and prevailing US state tax laws. Sales tax will be applied to all invoices that qualify for sales tax in their respective locations.
Global Support is available during US business hours via phone, recommended for critical issues, as well as Live Chat and Email for less urgent issues. Invoiced's Global Support can help with any of your technical support needs such as:
Support will start when your evaluation account is activated.
Our product continues to evolve via frequent and significant updates. These are applied automatically to your account. Wherever possible new features will be configurable, so you can turn them on and off in the Settings section.
A user is by definition any account with the permission to log in to Invoiced. A named user with this permission is counted towards the user limit, whether logged in to the application or not. Our licensing model is not based on concurrent users.
We priced Invoiced to scale for a wide range of businesses with varying needs. When starting out you choose a plan based on the features and invoicing volume you need. Any extra customers that you bill beyond the amount included in your plan cost extra, depending on the pricing tier you have selected.
We calculate the number of customers that you bill within each calendar month. Customers are counted as actively billed if they received an invoice, estimate, made a payment, or have an active subscription within the calendar month. The current month's usage is displayed in the Billing section. This counter is updated once per day. You can see usage in past months on the Billing section.
If you reach your plan's quota then we send you an email notification. Any additional customers that you bill within the same calendar month will be billed as an overage, in addition to the base cost of your subscription. We add any additional usage on the next month's bill, or perform a separate charge if you are billed annually. If you feel a mistake has been made when billing for extra usage then please contact us.
Your personal contact information is managed on your Profile page. To update your Invoiced profile:
To modify the users' permissions and grant them access to the Billing and Settings pages, any existing Administrator will follow these steps:
Follow the same steps to downgrade the users' permissions and block their access to the Billing and Settings pages.
There is no main administrative contact to configure on the Invoiced account and you can have multiple Administrators. All the important system updates and alerts are sent to all the Administrators on the account.
Yes. Please get in touch with our Finance team to have a non-user billing contact added.
The Billing Administrator can update that the credit card on their account.
The new card will be charged automatically upon your next transaction.
If you have any outstanding invoices because your original credit card was declined, update your card details or enter a new one as described above. Your outstanding payments will be re-processed automatically upon the Credit Card details update.
To change your password:
To reset your password:
Please note: If you have the Single Sing-On enabled on your account the options to change or reset the Invoiced password will not be available.
Billing Administrators can log in to their Invoiced account and review their current subscription details, change payment details, request upgrades and downgrades and download invoices. All historical invoices can be found on the Billing section in the Billing history section.
Billing Administrators can purchase or request an upgrade to get additional users.
To purchase additional users online:
The new user licenses take immediate effect so that additional users can be added to your account right away. The added user seats will be prorated and appear on your next invoice if you are billed monthly. If you are billed yearly or otherwise then a new invoice will be generated according to your account payment terms.
To purchase an upgrade manually, or request a quote, you can use the Upgrade button in your Billing settings.
You can upgrade your account in the Billing section by clicking the Upgrade button or contact your Invoiced sales representative for more information or assistance about upgrading.
Please note: Upgrades take effect on your account right away as soon as you upgrade Invoiced will issue a new invoice and all the features from your selected higher edition are enabled.
If you purchase online, then your upgrade will begin immediately.
If you request a manual upgrade (within the same edition or to a higher edition), your order will be processed within 24 hours and you will be notified by email that your account has been upgraded.
You can downgrade the number of users in your current edition, or downgrade from one Edition to another at any time. Downgrades take place at the start of the next billing period.
Billing Administrators can purchase or request a reduction in the number of users.
To downgrade users online:
To request a downgrade manually, please contact your account manager. If you are not sure who your account manager is, please contact the Support team so they can route your request.
The downgrade request will take effect immediately if done online, or within 24 hours if placed through a change order.
As a SaaS product, Invoiced is delivered as a standard service and cannot be customized at code level. However, Invoiced's software is very flexible and configurable via the Settings and developer tools.
Of course! Feature requests play an important role in our strategy of open innovation, and enable us to develop a product that provides as much value to our customers as possible. We carefully review all feature requests proposed to us by looking at how often they've been requested and how useful we think they'll be for all our users. The easiest way to submit a feature request is to submit a feature request using our feature request site. Simply provide us with your email address, a brief name for the request along with a description of the requirement, background to the problem and the associated workflow if possible.
Invoiced has a dedicated professional services team that can help with training and implementation. If you are interested in an on-site implementation, please contact your Invoiced account executive who will help tailor a program specific to your needs.