Support and Maintenance
Documentation and Knowledge Base
The docs contain the latest instructions on using Invoiced and answers to frequently asked questions.
Email support is available on all paid plans. Invoiced users can open a support ticket here.
Phone support is available 9am to 5pm CST, Monday – Friday excluding company holidays for customers on Enterprise plans.
Your Invoiced support phone number can be found here.
Our Support Process
We log all support requests that we receive from customers over email or phone. It is our goal to respond to any support requests within 4 business hours. Our resolution process is as follows:
- Trouble ticket opened
- Engineer assigned to determine and correct the error
- Periodic reports on the status of the correction
- Initiate work to correct the error
Software service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the service, is provided to all customers under support for no additional fee. Bug fixes may also be performed to bring the service into substantial conformance with its then current user guide. Planned outages are usually scheduled during weekends and customers are usually notified via email and the dashboard.
If you purchased Invoiced from a reseller then please contact your reseller for support.
Resellers may open up a ticket with Invoiced Partner Support.