The number one secret of most successful businesses is having great customer support. Providing great customer support is the one thing that you can do for your business today that will not cost you anything but your time. Here are 3 ways you can provide great customer support.
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Answer Phone Calls or E-mails in a timely manner. The number one thing to remember is not let your customers wait, even if you don't have the answers for them right now. Respond to them saying you will look into and get back to them ASAP. When you leave a customer hanging for hours or days; their inclination to take their business else where gets strong and stronger. Being timely means they can truly depend on your product/service and it becomes much easier for them to refer your business to their family and friends.
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Truly Listen To What They Say - Don't React Just Understand. Sometimes a customer can send you a truly rude phone call or e-mail. Don't react just try to understand why they angry. Has a business you need to understand them objectively. Figure out why they are angry and try to resolve it. That angry customer can become one of your heaviest promotors.
- Always be polite and courteous in your communications. Your businesses branding and reputations are truly tied to how your company communicates with the outside world and most importantly your customers. When dealing with them try to polite and courteous as you can. Even if your customers are wrong, try to make their time with you as pleasant as possible. They will appreciate it and will have more respect for your business.
